As I sit here on a flight to San Jose, CA where I will be attending a week-long training course with Palo Alto Networks, I find myself with exactly five hours and 31 minutes to reflect on my journey over the past seven months. In January, I left the comforts of my position as a senior sales representative with a well-known print marketing company to pursue the new challenge of a career in technology. It’s felt like drinking from a fire-hose.
Everywhere I’ve worked has had the goal of providing great customer service. Most of us agree that customer service is important for the success of a company. So, what exactly is great customer service?
Cloud technology has emerged as a serious platform for service delivery for today’s businesses. I spend most my day working with clients and outlining options on how to solve real business challenges using cloud technology. As a result, I’m sure my perspective is heavily biased.