Performance Troubleshooting Truths

I was talking with a customer this week about an all-hands call they had for a performance issue within one of their applications. After working in corporate IT 20 years, I can easily say I don’t yearn to be on those calls, hastily looking for answers while an army of managers wait anxiously for anybody to speak-up with a possible resolution. Even worse was the helpless feeling of being part of the manager militia.